Cha-Ching

What Creates A Best In Class Consumer Payment Experience?

Gen pop has a large variety of needs and preferences. There are important pillars in creating an experience that helps a global population pay bills or collect compensation.
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Read to see how I would approach this project.

Case Study

Payments

Visual Example
Display amount as most prominent info.

Collect Comp.

Digital Bill Pay

A visual example of how a payment experience can be repeatable to support multiple use cases such as accepting payments through digital claims or using digital bill pay.

Icons that represent ACH, Zelle, and PayPal.

Icons that represent Card, Apple Pay, and Google Pay.

Here is an example of some of the industries that consumers pay or receive money from.

Offer Popular Consumer Friendly Payment Options.

I have led the design strategy and execution of all the payment options listed. I highly recommend them for serving a variety of people globally.

Method

Visual Example
Make payment options easy to select.

Visual example of how a user would view payment options such as debit cards and bank accounts.

Fees

Visual Example
Be transparent about any fees.

A visual example of how a user can add their account details using fields.

Clearly Articulate a Secured Payment Processing + Tracking.

Transparency cannot be emphasized enough! People expect real time payment confirmation and status updates when they happen.

Processing

Visual Example
This is an example a confirmation.

A visual example of a confirmation number.

Allow Users To Easily Manage Accounts In A Wallet.

As the experience grows, consider a scalable account management UI that can store accounts and give visibility to past transactions per account.

Wallets

Visual Example
This is an example a wallet page.

A visual example of how a user can manage accounts and view past transactions made with these accounts.