What Creates A Best In Class Consumer Payment Experience?

Gen pop has a large variety of needs and preferences. There are important pillars in creating an experience that helps a global population pay bills or collect compensation.
‍
Read to see how I would approach this project.

Story
Case Study

Payments

Visual Example
Display amount as most prominent info.

Collect Comp.

Digital Bill Pay

An example of how customers would see charges vs credits in a workflow. Icons that represent ACH, Zelle, and PayPal.Icons that represent Card, Apple Pay, and Google Pay.

Here is an example of some of the industries that consumers pay or receive money from.

AriseHealth logo2020INC logoThe Paak logoOE logoEphicient logoToogether logo

Offer Popular Consumer Friendly Payment Options.

I have led the design strategy and execution of all the payment options listed. I highly recommend them for serving a variety of people globally.

Image of a chart explaining the specifics of the payment methods added to the platform. There are 16 in total. ACH, RTP, BACS, SEPA, Cross-currency ACH, Wire transfer, Pay By Bank, Credit, Debit, Pinless, Apple Pay, Google Pay, Paze, PayPal, Venmo, Zelle.

Method

Visual Example
Make payment options easy to select.

An example of how customer can select their preferred payment methods such as bank transfer and cards.

Fees

Visual Example
Be transparent about any fees.

An example of how customers will see fees based on the payment method their select.

Clearly Articulate a Secured Payment Processing + Tracking.

Transparency cannot be emphasized enough! People expect real time payment confirmation and status updates when.

Processing

Visual Example
This is an example a confirmation.

An example of how customers would see a payment confirmation.
Copyright © 2024 Brooklyn, Research + Design, LLC